From David Brooks in the NYT on seeing people and dialogue...
We sometimes think that really great people perform the sorts of epic acts of altruism that might earn them Nobel Peace Prizes. But the novelist and philosopher Iris Murdoch argued that the essential moral skill is being considerate to others in the complex circumstances of everyday life. Morality is about how we interact with each other minute by minute.
...People want to connect. Above almost any other need, human beings long to have another person look into their faces with love and acceptance. The issue is that we lack practical knowledge about how to give one another the attention we crave. Some days it seems like we have intentionally built a society that gives people little guidance on how to perform the most important activities of life.
The art of conversation.
If you want to know how the people around you see the world, you have to ask them. Here are a few tips I’ve collected from experts on how to become a better conversationalist:
Be a loud listener. When another person is talking, you want to be listening so actively you’re burning calories. I have a friend named Andy Crouch who listens as if he were a congregant in a charismatic church. He’s continually responding to my comments with encouraging affirmations, with “amen”s, “aha”s and “yes!”es. I love talking to that guy.
Storify whenever possible. I no longer ask people: What do you think about that? Instead, I ask: How did you come to believe that? That gets them talking about the people and experiences that shaped their values. People are much more revealing and personal when they are telling stories. And the conversation is going to be warmer and more fun.
Do the looping, especially with adolescents. People are not as clear as they think they are, and we’re not as good at listening as we think we are. If you tell me something important and then I paraphrase it back to you, what psychologists call “looping,” we can correct any misimpressions that may exist between us.
Turn your partner into a narrator. People don’t go into enough detail when they tell you a story. If you ask specific follow-up questions — Was your boss screaming or irritated when she said that to you? What was her tone of voice? — then they will revisit the moment in a more concrete way and tell a richer story.
Don’t be a topper. If somebody tells you he is having trouble with his teenager, don’t turn around and say, “I know exactly what you mean. I’m having incredible problems with my own Susan.” You may think you’re trying to build a shared connection, but what you are really doing is shifting attention back to yourself.